FAQs
The website speaks of Black Women and Women of Color. Do Ekhambee products work on light and Anglo/white skin?
Ekhambee products work for all skin tones. The website talks about Women of color since our products do not have ingredients that are more harmful for those with more melanin in their skin by not including abrasive exfoliants and many trending acids that could scar the skin, cause long term damage, discoloration, and hyperpigmentation.
Are Ekhambee skin care products clean?
Yes, Ekhambee ingredients do not contain Sulphates, Parabens, Silicone, Mineral Oils, Petroleum, Chemical Fragrances, Artificial Colors, and Abrasive Exfoliants that could scar melanin-rich skin.
Do you offer discount codes?
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Where do I enter a promo codes?
To apply a promotional code to your order, please enter your code into the discount code field at checkout.
I received damaged products, what is your return policy?
Defective and/or damaged merchandise must be reported within 7 days of delivery to be replaced. Please notify us by email at info@ekhambee.shop and send a photo of the damaged goods with a description of what is defective/damaged.
Do you accept international orders?
Yes, standard and expedited shipping is available. Any duties are the responsibility of the customer.
Why does the product look different or has floating particles?
It is normal for natural skincare to appear different because the ingredients might change a bit based on when they were harvested. Separation in natural products can occur due to the absence of synthetic emulsifiers that help mix oil and water-based ingredients. Natural formulations do not have chemical stabilizers, that can lead to the separation of components. To address this, shake the product regularly before use to recombine the ingredients.
Why container may not look full?
The appearance of a less-than-full container can result from settling during shipping or variations in product compactness. Natural ingredients may also cause slight changes in volume. Rest assured, the container holds the specified amount, and any differences are usually due to factors like settling, not a lack of product.
How Long is your Shelf Life?
Ekhambee wants to ensure that you have a safe and natural lifestyle. After purchasing and opening, all skincare products, you should be completely used within 18 months—most of our products are used within three months.
Are the products safe for sensitive skin that has zits or blemishes?
Ekhambee natural skincare products were created as solutions for highly sensitive skin without highly comedogenic (meaning, it can clog pores) ingredients.
What is hyperpigmentation?
When there is excess pigmentation and changes to the skin or nails when it becomes darker than what is normal and when compared by the surrounding skin from increased melanin.
What ingredients should I avoid?
Parabens, petroleum, sulphates, phthalates, silicones, Propylene Glycol, mineral oil, paraffin, PEG, Formaldehyde, polyethylene beads, pesticides, artificial dyes, or synthetic fragrances. Alpha hydroxy acid (AHA) and retinols should be avoided for skin with more melanin and for long term use and facial skin clogging ingredients such as coconut oil and cocoa butter that may cause congested pores and top foods that cause breakouts.
Download free guide here of what ingredients to avoid in your skin care.
Good websites to look at for more information are:
- Campaign for Safe Cosmetics (https://www.safecosmetics.org)
-
COSDNA Product Search and Ingredients (http://www.cosdna.com)
- BreastCacer.org (https://www.breastcancer.org/risk/factors/cosmetics)
Shipping costs will be calculated in the cart. Depending on your zip code, most products are eligible for 2-day shipping within the US for no additional cost. You will be responsible for covering return shipping costs. Read our terms here.
What happens if a product is backordered?
Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
What is a pre-order?
The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.
How long will it take to ship out my pre-order?
Waiting times vary from item to item. Once that the item is available in our warehouse, your order will be dispatched within two days. Please keep in mind that if you placed an order containing a pre-order item, the entire order will be on hold and dispatched at once.
Can I cancel a pre-order item?
Yes absolutely you can, just keep in mind that pre-orders may be canceled within 24 hours from the purchase. From that moment on it won’t be possible. If you have changed your mind about the product purchased in pre-order within 24 hours, you can cancel the item from your order by emailing info@ekhambee.shop.
When a delay occurs & why?
This items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps.
In the unlikely event of a delay, for questions email info@ekhambee.shop.
I have a media/ PR inquiry - how do I contact you?
Email us at: info@ekhambee.shop.
I have another question?
Send your email to: info@ekhambee.shop and we will get back to you as soon as we can.
Let customers speak for us
I was skeptical about the scents but let me tell YOU! They did NOT disappoint. I love them all. I’ve enjoyed all of the products I’ve tried. Ekhambee will always be one of my go to when it comes to natural skin products.
If you are looking for safety knowing your face is experiencing pure, non-toxic ingredients that are actually effective. Look no further.
The Creamy Body Butter Bundle was even more than I expected. The box that it is in is perfect and fits well with any decor if you want to keep it in the box. The texture is light and creamy but not oily. The scents are perfect and actually smell like aloe, lavender and mandarin. I will definitely purchase this again.
The Sensitive Skin Moisturizer has made such a difference to my skin. My skin looks brighter and more youthful. My skin is so much more supple. The moisturizer lasts all day and my skin looks great from morning until the evening. I would recommend it to anyone and everyone.
Your moisturizer is perfectly light. After putting your gel toner on all areas of my face, I add the moisturizer on just the most dry areas: cheeks & around my eyes. Happy face!
I think this is a really great product. I love that its vegan especially for people who are looking for vegan skincare products. The tangerine scent is my favorite.
I have very sensitive skin and can't use a lot of things on my face. However, I have been washing my face with cleanser for 3 weeks and have had no problems at all. I definitely recommend it!
This mask is easy to apply, cruelty free, all natural.
It didn't irritate my skin at all and I love that as it dried, it didn't make my face feel stiff like some other clay masks I've tried.
It felt so nice on my skin, like soothing!
After wearing the mask, it easily washed off with my hands and plain water.
My face looked and felt refreshed and soft!
Although this mask was gifted to me, all of these opinions are my own, and I'll definitely buy this mask!
I recently tried the Mud Mask - Apple Cider Vinegar – Grapefruit Scent from Ekhambee, and I couldn’t be happier! The mask leaves my skin feeling refreshed and rejuvenated. The apple cider vinegar and grapefruit scent is invigorating and pleasant. After just a few uses, I’ve noticed a significant improvement in my skin’s texture and clarity. This is definitely a 5-star product, and I highly recommend it to anyone looking for a quality mud mask. Thank you, Ekhambee, for delivering such an excellent skincare product!
I recently tried the Mud Mask - Apple Cider Vinegar – Grapefruit Scent from Ekhambee, and I couldn’t be happier! The mask leaves my skin feeling refreshed and rejuvenated. The apple cider vinegar and grapefruit scent is invigorating and pleasant. After just a few uses, I’ve noticed a significant improvement in my skin’s texture and clarity. This is definitely a 5-star product, and I highly recommend it to anyone looking for a quality mud mask. Thank you, Ekhambee, for delivering such an excellent skincare product!
I love this gentle face cleanser, which has a wonderful scent & rinses off easily.
The toner gel is just the perfect, super-light moisturizer to put on after a face wash, & the cucumber scent is great — it always makes me smile!
Once I started using this product then tried others, . The experience and results just were not the same. Ekhambee stole my skin’s heart. Nothing could take it place, no other products felt as good. I now realize it was quality at first experience. A quality that was not replaceable after trying many. My skin is here to stay. Too beautiful skin Ekhambee will never part ❤️
Sensitive Skin Moisturizer - Unscented
I’ve known this product ho be excellent in my face, but what I found out was how excellent it is for between and under my breasts!! A small amount dropped there by accident so I used it there. It cleared up a problem area I’ve had for years!!